1 Ambassador Order Process

• To place an order, please screenshot the item(s) you would like to order and send on WhatsApp to our support line.
• Once you confirm your order, you will receive an invoice and account details for payment.
• You will receive your orders in 4 to 10 days after you have made payment.
• Order won't be processed if there's no payment within 48 hours after invoice issuance.
• We use Courier Guy and Paxi to deliver your orders all over South Africa, and you are responsible to pay your delivery fee (calculated based on location).

2 AMBASSADORS RETURN PROCESS

*Return shipping costs for defective items are covered by Meza Fashion. For non-defective returns (change of mind), customer may bear the courier fee.

3 General Delivery Information

• Shipping Zones: We deliver nationwide across South Africa. Rural areas may take an additional 2–3 business days.
• Processing Time: All orders are processed within 24–48 hours after payment confirmation (excluding weekends & public holidays).
• Tracking: Once your order is shipped, you will receive a tracking number via WhatsApp/email.
• Undelivered parcels: If a delivery fails due to incorrect address or customer unavailable, re-delivery fees may apply.
• Free Shipping Promotion: Orders over R1500 qualify for free delivery (valid on selected weeks).

4 Conditions for Returns & Refunds

• Items must be unused, unwashed, and in original packaging with all tags attached (except for manufacturing defects).
• For damaged/wrong items: photos and invoice required as per return process above.
• Refunds (where applicable) are processed within 7 business days after return approval and will be issued via EFT credit.
• Final sale items, personalized products, and underwear are non-returnable for hygiene reasons.
• Please allow up to 10 days for the replacement to be dispatched after return is authorised.